by admin | May 5, 2015 | TCF, Treating Customers Fairly
During every 12 month period we carry out approximately 2000 monitoring visits of F&Is (Finance and Insurance Practitioners) around the country. It follows that over the past 10 years we have naturally gained a complete understanding as to exactly how the F&I...
by admin | Jan 13, 2014 | FSB, TCF, Treating Customers Fairly
In December 2013 the FSB released a document entitled TCF implementation update and baseline study feedback report – a 129 page document. Whilst much of the report focussed on providing feedback on the two, what they refer to as “baseline” studies, there was...
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